Thank you for your understanding and cooperation. We assure you that these steps are taken with the utmost care for the security of your information. Your understanding and cooperation in this matter are highly appreciated. The company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address). As per the Terms and Conditions, we reserve the right to request all pertinent data and documents, including via postal services if necessary: 7.1.3. We would like to remind you that while registering, you agreed to adhere to our Company's Terms and Conditions.

It's essential to highlight that these documents are individually sought to ensure the most effective account verification process. Our Security team has asked you to provide certain documents via postage for the completion of the verification process. We wish to underline that our Security Service requests specific documents for verification based on individual circumstances.

We appreciate your cooperation in our efforts to verify your account. Dear Mehdi, My name is Alex and I'm here to assist you with your case.

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